Buying remote monitoring and management (RMM) software is not a fun task for many managed services providers (MSPs). And usually, they wind up doing it repeatedly- up to four times in certain cases.
RMM software is the main enabling technology used by managed services, so selecting the right system is crucial to their success. If you're looking for the best RMM for your needs - and one that lets you avoid costly disruptions that accompany switching systems - here are some helpful tips:
Creating a Strategy
When it comes down to buying RMM software, haste leads to waste. Have a detailed business plan before you start looking. Once you've determined the services you'll be providing, and to which types of customers, can you wisely decide which system will be best meet to use.
Attention to "Minor" Features
Most RMM systems are essentially similar, so when you evaluate different software, never take the lesser but still vital features, such as:
Integration with Professional Services Automation (PSA)
PSA products are tools that MSPs use for managing daily business operations like billing and reporting.
Reporting
Sharing reports with your clients gives them a better understanding of the benefits you bring their business.
Scripting
Using a robust scripting engine is a great way to save time and staffing requirements because then, routine maintenance duties now be done automatically! In addition, consider that agent-based systems install small monitoring software on your customer's servers and desktops, while probe-based systems use only one server plus network connections for tracking other devices used by the customer.
Hosted vs.On-Premise
Most RMM tools may be used as hosted solutions or as old-fashioned on-premise systems. The one that suits you best depends on how big or small your start-up capital is. Hosted solutions demand minimal upfront outlays for infrastructure and licensing, and usually deploy faster as well. Monthly subscription charges, however, do add up easily.
Discovering the Extras
MSP tool vendors typically sell more than just RMM software. As well, they often offer managed security and backup add-ons, or interfaces that make interoperating with third-party security and backup tools possible. Compared to integrating multiple solutions, it is less expensive and simpler to use an RMM system with inbuilt security and backup abilities, but this can also be very limiting.
Asking for Feedback
Never depend only on your own opinions of RMM systems. You should consult other MSPs for helpful input.
Test Drive
Finally, don't pay for an RMM system that you haven't tested yet - and not just with simulations. Go out of your lab environment and test it in real life!Not everything that works in your lab environment will actually work, so get testing in real life!If something works in your lab environment, it won't necessarily work outside, so always test in real-life. Give it a real-life test.