Running an RV and boat storage facility is not a walk in the park. Due to the sheer amount of money involved, your customers have high expectations for your service. This puts extra pressure on you to ensure your facility meets those expectations. The following are tips to help you take your facility to the next level.
Customer service is a very key area in any type of business. Offering the best customer service around puts you well ahead of the competition. Customers are likely to visit the facility and find out about other services that you might be offering. Since the customers are more likely to store their vehicles year in year out during the off-season, you should ensure your customer service keeps them coming back. Additionally, a happy customer is more inclined to recommend you to other people this ensures steady business.
Make your location work for you. The success of your storage and servicing facility greatly depends on the consumer demographics. Whether you are near a park, camping grounds or waterfront area, maximize on your location. It would be beneficial if you became an expert on local outdoor recreation and also offered additional services based on your surroundings. Do a thorough research of an area if you want to buy a facility or property to build one.
Offer your clients online conveniences. Your clients can get round-the-clock service with technology. Using their smartphones, they can access services such as renting space, checking balance or paying ahead. You should offer an online rental center that has all the necessary services. This way, your clients get a great sense of independence and control over their experience. Find out your clients preferred method of communication and use that to make their renting experience more convenient.
Advanced security monitoring is a very key area in this business. When you are responsible for millions worth of property, keeping a close eye on them should be your first priority. You cannot afford to cut corners in security when it comes to storage and servicing facilities. The customers are bound to inquire about your security measures. Go all out and get the best security features for your facility. It might seem costly, but this is what sets you apart from other storage and servicing facilities so you can charge a premium rate. Advanced security equals peace of mind for you and your clients.